FAQs

We've put together some of the most commonly asked questions to our customer service team. If you can't find the answer to your question here, please don't hesitate to get in touch with our customer service team directly. if you have other questions, please just send it to info@loskins.com

Order

All our products are completely genuine. We do not sell counterfeit or fake products.
Loskins.com is an online retailer which means we don't have the huge overheads of having a retail store. So, good news... we can pass our savings onto you!
We take security very seriously and want to give our customers peace of mind and a safe, secure shopping experience. From the moment you enter the checkout, every piece of information is secure. Any payment transactions will be encrypted using secure sockets layer (SSL) technology and all your personal details are stored in accordance with the Data Protection Act 2018. Our checkout process uses industry standard SSL (Secure Sockets Layer) 128-bit encryption (the strongest possible) which secures your data. In our case, this service is provided by Shopify.

Ship

The quickest and easiest way to order is via our website. If you have any queries or questions, please feel free to call or email us on info@loskins.com
Your products will ship within 2 days of your order, and then take 5 to 15 days to reach your doorstep.

Tracking codes are automatically added to the dispatch confirmation email. Sometimes these emails are not delivered for the following reasons:

Email has gone to Spam/Junk An incorrect email address has been input

Email has gone to Spam/Junk

An incorrect email address has been input

Order Management System error

If you haven't received your tracking details on the dispatch confirmation email please check your Spam/Junk folder & check the email you input into your order. If you still can't find the email please get in touch with our Customer Service team at info@loskins.com.

We offer free delivery on all orders.
If you are not in when our carrier attempts delivery, they will post an information card through your letterbox with the relevant details.
Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
We accept many different types of payment. These include:
Visa and MasterCard (including pre-paid cards)
Maestro
American Express
PayPal
Gift Card
We want you to be 100% satisfied with your order but if you have changed your mind or are unhappy with your purchase. Please refer to our Money Back Guarantee page for our return policy.
Please refer to our Free Easy Returns page for our return policy.
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